Jon Stross, the co-founder and president of the hiring platform Greenhouse, recently explained the mechanics behind the online job application process. This topic has mystified many job seekers, who often feel like their applications disappear into a void. In an era of soaring job applications, understanding these dynamics is crucial for both applicants and employers.
Stross explained that Greenhouse, which serves numerous tech companies among its over 7,000 corporate clients, does not rely on "some magic AI" to assess candidates. Instead, the system displays candidates in the order they apply, although referrals or a high volume of applicants might influence which applications are reviewed first. For highly sought-after positions, companies might even "flash" a job posting—removing it soon after receiving a sufficient number of applications to manage the influx.
The reality of job applications today can be daunting; the average job posting on Greenhouse now receives 228 applications, marking a 45% increase from the previous year. Recruiters themselves are overwhelmed, with an average of nearly 400 applications reviewed in January 2024, a significant jump of 71% from just a year earlier. These figures reflect a job market where the ease of submitting applications, aided by generative AI and other technologies, has drastically increased application volumes.
Generative AI has become a controversial yet integral tool for many job seekers, particularly in crafting resumes and personalized cover letters. Stross sees generative AI as a valuable aid, especially for non-native English speakers, helping level the playing field by enhancing the quality of their application documents. However, he draws the line at using AI during live interactions, such as in interviews, where authenticity and integrity are paramount.
The increase in applications powered by AI technologies raises questions about the future of hiring practices and the integrity of application materials. Stross acknowledges these challenges but remains optimistic about the enduring importance of human interaction in the hiring process. According to him, getting to know a candidate personally and gauging their suitability for a role will continue to be crucial, irrespective of how advanced AI becomes in assisting with job applications.
As the job market evolves with these technological advancements, companies like Greenhouse are pivotal in shaping how AI tools are integrated into the recruitment process. They balance the efficiency gains from technology with the need to maintain trust and fairness in hiring practices. This ongoing dialogue will likely influence how the industry sets guidelines for AI usage in recruitment, ensuring that the human aspect of hiring remains at the forefront.